Frequently Asked Questions

Everything you need to know about your Wine Solutions experience.

How do you ensure the safety of wine bottles during shipping?

We use industry-leading, reinforced pulp or foam shippers specifically designed to prevent breakage. Every order is fully insured, so if a bottle arrives damaged, we will replace it at no extra cost.

Do I need to be home to sign for my delivery?

Yes. Federal law requires that an adult 21 years of age or older must be present to sign for any shipment containing alcohol. We recommend shipping to a business address if you are not home during the day.

What is your return policy for corked or spoiled wine?

We stand behind the quality of our collection. If you believe a bottle is corked or flawed, please contact us within 30 days of purchase. We offer a full refund or store credit for verified quality issues.

Which states do you currently ship to?

Due to state regulations, we currently ship to 42 U.S. states. Please enter your zip code at checkout to confirm if delivery is available in your specific location.

Can I hold my shipment during extreme weather conditions?

Absolutely. We offer a complimentary 'Weather Hold' service. If temperatures are too hot or too cold for safe transit, we will store your wine in our climate-controlled warehouse until it is safe to ship.

How can I track the status of my order?

Once your order has been processed, you will receive a confirmation email containing a tracking number from UPS or FedEx, allowing you to monitor your shipment in real-time.