Returns & Exchanges

At Wine Solutions, we want you to be completely satisfied with your purchase. If you receive a damaged bottle or are unhappy with your selection, you may return or exchange your items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or our online portal with your order number and details regarding the items you wish to return.

• 2.
  Prepare the Shipment

  Carefully repackage the bottles in their original specialized wine shipping containers to ensure they are protected from breakage during transit.

• 3.
  Attach the Label

  Affix the prepaid shipping label provided by our support team to the outside of the box, ensuring any old shipping labels are fully covered.

• 4.
  Receive Your Refund

  Once our cellar team inspects the returned items, we will process your refund or dispatch your exchange within 5 to 7 business days.